A Human Factors & IT system Engineer
CV
Professional Summary
Reem Jalal Eddine, a Human Factors Engineer based in Canada, offers a wide range of services in the human factors field. With a focus on reducing error rates in system and interface usage, she excels in conducting research and experiments on human behavior and cognitive processes. Reem is also adept at script development for data processing and analysis, with additional experience in IT cloud computing.
What sets Reem apart is her research-driven approach and strong project management skills. Her well-rounded education in human factors, along with her engineering management & computer engineering degrees, demonstrates a comprehensive understanding of the field. Reem's unique edge is further emphasized by her published articles, community involvement, and innovative achievements.
Currently seeking job opportunities, Reem aims to enhance her job search with a professional website. This platform will showcase her skills, services, and accomplishments, giving her a competitive edge in the job market.
Services
Reem provides a variety of services in her field. Her expertise encompasses conducting research and experiments on human behavior and cognitive processes. She is skilled in developing scripts for data processing and analysis, as well as offering solutions in IT cloud computing. Additionally, Reem excels in project management, ensuring that projects are successfully completed in alignment with key performance indicators (KPIs). She is not only focusing on human factors but also expresses a keen interest in applying machine learning.
Work Experience
Present
Applied Human Factors
Conducted extensive research on human behavior, cognition, and ergonomics, designing experiments and analyzing data with tools like SPSS and Python, and reduced user error rates through root cause analysis. Developed Python scripts to streamline data processing, enhancing research efficiency. Visualized data effectively and created experimental scenarios using software like OPENDS for driving simulation. Effectively managed laboratory equipment and supplies, ensuring their proper maintenance and ready availability. Additionally, played a crucial role in participant recruitment and offering guidance throughout the process. Responsibilities also included hands-on experience with diverse usability testing equipment and software tools, as well as proficiency with eye-tracking devices.
2021 - 2022
Senior IT Engineer
As a 3rd line support specialist, provided technical support for Microsoft 365, Office 365, Azure, and Modern Workplace Services. Also created knowledge base articles, used Azure for disaster recovery planning, assessed Microsoft feature updates for security, and developed a comprehensive M365 Compliance & Security Plan Proposal for a confidential client.
2021-2022
Communication Manager & Project Lead
Developed and executed strategic communication plans for successful projects. Ensured projects and events met high standards. Communicated with project leads for improved organization reputation. Demonstrated strong negotiation and networking skills by securing sponsorship for community initiatives and events.
Education
Present - expected Dec 2023
Masters in Human Kinetics
University of Windsor, field of human factors
2018 - 2020
Masters in Engineering Management
American University of Beirut, field of IT management
2008 - 2012
B.Eng. Computer
Beirut Arab University
Interests
Reem Jalal Eddine is passionate about the field of Human Factors Engineering and is constantly seeking opportunities to expand her knowledge and skills. She is also interested in technology and its applications in various fields, as well as community involvement and making a positive impact through her work.